Subscriptions & Refund Policy

Understand our subscription terms, refund eligibility, and data retention policy.

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1Membership Types

Clever Certificates offers two ways to access our templates:

  • Unlimited Access Plan – Unlimited access with monthly recurring billing.
  • Pay As You Go – Purchase templates individually.

2Unlimited Access Plan

Memberships renew monthly unless canceled. Key details:

  • Cancel before renewal (midnight UTC) to avoid charges.
  • Access continues until the end of the billing period if canceled on the renewal date.
  • Payments are non-refundable once processed.

Non-Refundability

Payments are non-refundable as full access is granted instantly.

Cancellation Process

Cancel anytime via:

3Saved Templates & Data

  • Templates remain for 30 days post-cancellation.
  • After 30 days, all templates are permanently deleted.
  • We send a courtesy email reminder before deletion.

Data Responsibility

Users must back up templates before their plan ends.

4Pay As You Go Purchases

  • Refund requests: within 2 days of purchase.
  • No refunds for templates accessed, downloaded, or customized.

5Refund Policy

No refunds for:

  • Unlimited Access Plan after access is granted.
  • Pay As You Go templates once used.
  • Past billing periods.
  • Professional Customization Add-on once work begins.

6Exceptions

Defective or misrepresented templates may be eligible for a replacement or refund.

7Requesting a Refund

Email support@clevercertificates.com with:

  • Order number
  • Brief reason for refund

8Processing Time

Refunds are processed within 7–10 business days once approved.

9Access Restrictions

Accounts are for a single registered user. Sharing, reselling, or redistributing templates is prohibited.

10Payment Failures

Failed payments will be retried up to 3 times. Access is paused until resolved.

11Policy Updates

We notify users of major changes. Continued use means acceptance of updates.

FAQs Have More Questions?

Find detailed answers to frequently asked questions about templates, customization, orders, and policies on our FAQ page.

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